Frequently Asked Questions

Everything you need to know about hiring with Awesome Campers. If there’s anything else, please contact us!

Bookings & Locations

How can I book an Awesome Camper?

Book direct & save!

Why book with Awesome Campers?

Every rental includes a heap of freebies!

Unlike a lot of our competitors, we DON’T charge for bedding, toll roads, mileage or camp chairs & tables. There’s no hidden fees and no nasty surprise. We’re roadtrip experts with a passion for the #VANLIFE, so we’ve equipped our campers with everything you need to have an incredible Aussie experience!

Here’s what’s included FREE with every Awesome Campervan hire…

*Fridge not available in Classic model (an Ice Box is supplied instead).

What are the opening hours & rental locations?

5 Budget Campervan Hire Locations across Australia

Adelaide

Awesome Campervan Hire
20 Salvador Street
Flagstaff Hill SA 5159

Opening Hours:
Mon – Fri: 9am – 3pm
Saturday: Closed
Sunday: Closed

Brisbane

Awesome Campervan Hire
20 Noble Avenue
Northgate QLD 4013

Opening Hours:
Mon – Fri: 9am – 3pm
Saturday: 9am – 11am
Sunday: Closed

Cairns

Awesome Campervan Hire
440 Sheridan Street
Cairns QLD 4870

Opening Hours:
Mon – Fri: 9am – 3pm
Saturday: 9am – 11.30am
Sunday: Closed

Melbourne

Awesome Campervan Hire
45 Bond Street
Ringwood VIC 3134

Opening Hours:
Mon – Fri: 9am – 3pm
Saturday: 9am – 12pm
Sunday: Closed

Sydney

Awesome Campervan Hire
23 Erskine Road
Caringbah NSW 2229

Opening Hours:
Mon – Fri: 9am – 3pm
Saturday: 9am – 12pm
Sunday: Closed

Can I pickup my campervan after hours?​

Yes, in selected locations.

After hours pickup is available from our Brisbane, Cairns & Sydney campervan rental offices.

If you want to collect your campervan after hours, there will be no staff present at our depot, so we will make arrangements to leave the camper at the front of our depot. An email will be sent to you a few days prior to collection with the registration number of your vehicle and instructions for retrieving the keys.

PRIOR TO COLLECTION OF YOUR CAMPERVAN:

1. Check-In Online

Make sure all of your details are accurate and added to your booking. You can login HERE

2. Payment of Balance & Rental Agreement

We ask that all payments are be paid prior to collection, that includes the Bond. We will forward your rental agreement, along with the Credit Card link and also a Customer form. 

We will need a copy of all drivers licences, that includes international licence, and or passports. Please email to these documents to: sales@awesomecampers.com.au

3. Campervan Instructions

Once your agreement has been finalised, we will also send you instructions on how the camper works.

If you have any questions please do not hesitate to contact our sales team on 1300 930 803 or +61 2 9740 7462

How old do I have to be to rent a campervan?

21 or older.

We rent our campervans to all drivers aged 21 and over.

What do I need to bring when collecting my campervan?

Let’s make your pickup go smoothly.

BEFORE PICKUP

AT PICKUP

REMINDER: All Drivers must be between the ages of 21 and 86 years of age. The balance of your booking will need to be paid for 14 business days prior to collecting your campervan.

Do I need an International Driving License?

No, it’s not necessary.

No. For international visitors, an international license is not required to hire from Awesome Campers, however if your license is not in English we recommend applying for one as authorities in some regions may request an international license.

Vehicle Protection Cover & Bonds

What is Vehicle Protection Cover?​

We’ve got you covered.

We offer Campervan Protection Cover to lessen your financial responsibility in case of an incident that causes damage to your Awesome campervan.

When you hire a camper with us, your liability is limited to the chosen amount if there’s an accident or incident, regardless of who’s at fault, as long as you stick to the terms and conditions in your rental agreement.

Please note, our Protection Cover isn’t a replacement for travel insurance. We strongly recommend that all renters opt for comprehensive Travel Insurance for total peace of mind.

There are a some exclusions and conditions that apply to our Protection Cover, so we encourage you to thoroughly read the terms and conditions of your rental agreement.

What is my Bond?

Your bond amount depends on the level of Vehicle Protection Cover you choose to purchase.

When renting an Awesome Camper, you will be required to select a level of Vehicle Protection Cover, which will ultimately determine the Bond amount payable when collecting your vehicle. Below is an abbreviated table outlining your Bond options. For a comprehensive look at our vehicle protection cover, please click HERE.

The excess/Bond will be a pre-authorisation on your credit card and will be held for the duration of the rental. If the bond is paid by cash, our depots do not keep cash on the premises and are unable to refund bonds as cash. Any cash bond due for return will be transferred into a bank account nominated by the hirer. Any bank fees associated with this are to borne by the hirer.

FOR DRIVERS AGED 21-24

Standard Liability

Liability Reduction C

Fast Track Package

FOR DRIVERS AGED 25+

Standard Liability

Liability Reduction C

Fast Track Package

What’s included in the Fast Track Package?

Everything you need for a great roadtrip!

The Fast Track Package is our most popular Vehicle Protection option as it reduces Bond & Excess and offers some excellent extras:

  • Lantern
  • Additional Driver
  • 4 x Gas Cannisters

Does my campervan include Roadside Assistance?

Yes, all Awesome Campers have RACQ Membership, giving you the peace of mind of 24hr roadside assistance if you get in any trouble.

If you are currently on hire and need mechanical assistance with your vehicle, please contact the RACQ on 1800 648 058. For any other issues, please contact us during office hours on +61 2 9740 7462.

Please note that hirers will be liable for fees in the event of human error, examples of this include:

Any problems associated with the Vehicle, including equipment failure, must be reported to Awesome Campers within 24 hours in order to give Awesome Campers the opportunity to rectify the problem during the rental.

Failure to do so may compromise any claims for compensation. Awesome Campers reserves the right not to accept liability for any claims submitted after this period.

About our Campervans

What’s included with our campervans?

Standard Features:

*Please note these items may not be available in every vehicle

Kitchen Equipment:

2 x Plates, 2 x Bowls, Bottle & Can Opener, 2 x Knives, 2 x Forks & 2 x Spoons, Saucepan & Frying Pan, Cooking Utensils, Chopping Board.

Bedding:

2 x Pillows, 2 x Pillowcases, 1 x Duvet, 1 x Sheet, 2 x Towels.

What are the measurements of our campervans?

Your perfect home on the road.

ELITE CAMPER

EL GRAND CAMPER

CLASSIC CAMPER

Are the campervans automatic or manual transmission?

Automatic. Yay!

All Awesome Campers have automatic transmission and are super-easy to drive!

Using your Awesome Campervan

Are there any instruction guides for my campervan?

Awesome Campervan Guides

Below are our vehicle guides outlining everything you need to know for driving and living in your Awesome Camper!

Elite Camper

El Grand Camper

Classic Camper

Do I have to return the van with a full tank of fuel?​

No, but…

Please just return the camper with the same level of fuel that was in it when you picked it up.

What type of fuel does my campervan use?​

Unleaded Petrol.

All Awesome campervans require unleaded petrol (95/98 RON). This information should be displayed on the fuel cap of the vehicle.

Your camper should be returned with the same amount of fuel as when you picked it up.

Where can I drive my Awesome Campervan?​

Definitely no unsealed roads or beaches.

We want you guys to have the best trip of your lives while in your Awesome Camper. We’d also like to keep our campervans in a good, safe condition for future hirers.

To make sure your trip goes smoothly and without hassle, please take some time to read over our Rental Terms and Conditions. Our team is available when you need us, so if you have any questions please let us know!

Are there Toll Roads and do I have to pay Toll Fees?

Yes there are toll roads in NSW, QLD and VIC, however we pay the toll fees so you can just enjoy your roadtrip without the hassle!

All vehicles are fitted with E-tags, meaning you can travel on every toll road in Australia an unlimited number of times. This cost is included in your daily rental fees, so you don’t have to worry about it!

Can I smoke in my campervan?

Sorry, no smoking in or around the camper.

Unfortunately if Awesome Campers staff or acting Agents detect smoke, then there will be an additional charge for $250 on top the ‘cleaning fee’. This will be used to cover the extra cleaning time needed to remove the odour from the vehicle for the next customer.

10% Off Special!

Save 10% on travel
May to mid-June 2024

All Locations | All Campers (Subject to Availability)

15% OFF SUMMER SPECIAL!*